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A digital application for Smart Rail Operation Management. NAIA is delivered as-a-service  and  has been designed to assist railway operators in enhancing their service to passengers.


Understand the journey patterns to enhance the passenger experience is the most important performance indicator for mass transit system operators, and the starting point to optimize passenger experience involves understanding their journey.

NAIA is Thales’ Big Data Analytics tool for Passenger Journeys, transforming data into mobility insights.
- Boost passenger experience : Transportation Industry Trends
- Simplifying the Complexity of Passenger Journeys : NAIA assesses the performance of the urban rail network by processing the existing data from the network.

Our high technology solution delivers 3 KPIs: train occupancy, platform crowding and missed trains. These KPIs empower operators to analyse, plan and adapt the capacity of the lines and train services.


Customer testimony

Stephen Lau

Market Analysis & Planning, MTR HongKong

“Train Occupancy and Platform Crowding Analytics for MTR [Naia] brings us many useful train service information, which supports us in performance monitoring and service planning for our expanding network.”

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