Across the telecoms sector, digital transformation is advancing fast. Physical stores may remain a significant touchpoint for many consumers, but a major shift is taking place. Increasingly, consumers expect their services to be delivered online and characterized by new standards of flexibility and personalization.
Many consumers, particularly ‘digital natives’ and ‘digital immigrants’, no longer want to spend time visiting stores. Instead, they are switching exclusively to digital channels to purchase and manage services. With Trusted Digital Telco, CSPs can launch a mobile Telco operator in an app in 6 months to deliver connectivity services with a 100% digital and intuitive consumer experience.